bursa 188 Account & Payment FAQ
Users accessing bursa 188 ask questions across several recurring topics: how to complete account registration and identity verification, which deposit and withdrawal methods work best, how live-dealer tables and sportsbook markets operate, and what to do if transactions or accounts behave unexpectedly.
This FAQ addresses the most common requests we receive. It covers account setup, KYC documentation, payment flows via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers through mobile banking, local payment, online payment, and e-wallet. It also explains game rules, security practices, and what steps to take if something goes wrong.
Read the answers below to find immediate solutions. If your question is not listed, or if an answer does not resolve your issue, contact our support team via live chat (hours listed in the FAQ). For legal or policy questions, refer to our legal notice and terms and conditions
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Game rules and featuresfootball betting, live-dealer tables, slots, esports markets, and demo modes
- Security and account careaccount protection, preference adjustments, and jurisdiction notice
Account and registration
We require a government-issued identity document (passport, national ID card, or driving license) and proof of address (utility bill, bank statement, or official correspondence dated within the last three months). Upload both documents as clear digital images via your account settings under the Verification tab. KYC processing typically completes within one business day. If your submission is rejected, the system will specify which document requires resubmission. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same verification process.
On the member login page, click the "Forgot your password?" link. Enter your registered email address or username. We send a password-reset link to your email within minutes. Click the link, choose a new password (minimum 8 characters, including upper and lowercase letters and a number), and confirm. Your new password takes effect immediately. If you do not receive the email within subject to verification, check your spam folder or contact live chat for manual assistance.
Log in and navigate to Account Settings. Under Preferences, you can adjust notification settings, email frequency, and language. To pause account access temporarily, use the Account Pause feature (available under Security settings) and select a pause duration (7, 14, or 30 days). During a pause, you cannot log in or access any features. After the pause expires, your account reactivates automatically. To change other settings, email support or use live chat during business hours.
Payments and transactions
Go to the Deposit page in your account. Select your payment method (local payment, online payment, e-wallet, mobile banking, local payment, or online payment). Enter your desired amount and proceed. You will be redirected to the payment provider's interface to authenticate and confirm. After confirmation, funds arrive in your bursa 188 account within subject to verification. Direct bank transfers via e-wallet, mobile banking, local payment, or online payment typically settle within 1–2 hours during business hours. All deposits are subject to verification — if a deposit is flagged, live chat will contact you with next steps.
If a deposit does not appear in your account after the expected time window, check your payment provider's app (e-wallet, mobile banking, local payment, online payment, e-wallet) to confirm whether the payment left your account. If it did, contact our live chat team with your transaction ID and payment method. We will investigate and either complete the deposit or issue a refund to your original payment method. For direct bank transfers, allow up to 2 business days; if unresolved, provide your bank reference number. Do not attempt to re-submit the same payment multiple times.
Game rules and features
Demo mode is available for most slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and some esports markets. Launch any game and select "Demo" or "Free Play" from the main menu. You receive virtual credits with no real money wagered. Demo play does not affect your account balance or count toward any bonus terms. You can pause, exit, and return to demo mode at any time. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and sportsbook markets (Liga 1, Piala AFF, Champions League) do not offer demo mode — these require real account funds.
Bonus offers on bursa 188 vary by promotion and account type. New-account promotions typically provide bonus credit on your first deposit, subject to a playthrough requirement (the amount of wagering you must complete before bonus credit becomes withdrawable). Terms specify which games count toward playthrough (e.g., slots at non-specific info, live-dealer at non-specific info), expiry dates, and withdrawal limits. Read the full terms for each active offer in your Promotions tab. Bonus credit cannot be withdrawn directly — it is earned through qualifying activity. During Idul Fitri, Idul Adha, Imlek, and Nyepi, special seasonal offers may apply with modified terms.
Security and support
Our live chat team is available 7 days a week, with extended hours during major tournaments (Liga 1 matches, Piala Indonesia, Piala AFF, Champions League). Standard availability is 08:00–23:00 (UTC+7). During off-hours, you can submit an email via the Contact form, and we will respond within 24 hours on the next business day. For urgent account-security issues, live chat is always the fastest route. You do not need to be logged in to access the chat widget — look for the chat icon in the bottom-right corner of any bursa 188 page.